Policies

Our Policies

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CANCELLATION

All cancellations MUST be made in writing and confirmation received from host.

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REFUND

For a full refund, cancellation must be made five full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by the previous Sunday before check in time.

If the guest cancels less than 5 days in advance, the first night is non-refundable but the remaining nights will be 50% refunded.

If the guest arrives and decides to leave early, the nights not spent 24 hours after the cancellation occurs are 50% refunded.

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LOST AND FOUND

Customers will be contacted within the shortest time possible.

If requested, items left behind will be returned via mail or shipment. Charges will apply to all returns.

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